Status
Live uptime and incident history. The authoritative status surface is at:
status.quantumelixir.tech (opens in a new tab) →
The widget below mirrors the live page but the link is canonical.
Subsystems we monitor
| Subsystem | Region | Probe |
|---|---|---|
| Identity API | id-jkt-1 | GET /api/healthz every 30s + synthetic KTP capture every 5 min |
| AML API | id-jkt-1 | GET /api/health every 30s + synthetic screening every 5 min |
| Anti-Fraud API | id-jkt-1 | GET /api/healthz every 30s + synthetic evaluate every 1 min |
| Document Intelligence API | id-jkt-1 | GET /api/healthz every 30s + synthetic upload every 10 min |
| Bank Statement API | id-jkt-1 | GET /api/healthz every 30s + synthetic parse every 10 min |
| Orchestration API | id-jkt-1 | GET /api/healthz every 30s + synthetic execution every 15 min |
| AI Automation API | id-jkt-1 | GET /api/healthz every 30s + synthetic flow run every 15 min |
| Webhook delivery worker | id-jkt-1 | Heartbeat in Redis; alarm if > 60s stale |
| Watchlist refresh worker (AML) | id-jkt-1 | Last-success timestamp; alarm if > 6h stale |
Cross-region replicas (sg-sin-1) come online in 2026 Q3.
SLAs
Production SLAs as documented in your MSA:
| Tier | Uptime | API p95 latency | Webhook delivery latency |
|---|---|---|---|
| Standard | 99.5% | < 200 ms | < 30 s |
| Premium | 99.9% | < 80 ms (transaction lane) | < 10 s |
| Enterprise | 99.95% | < 40 ms (transaction lane) | < 5 s |
Sandbox is best-effort, no SLA.
Credits apply against the breaching month's invoice on a sliding scale — full terms in your MSA.
Subscribing to incidents
Three subscription channels:
- Email — at status.quantumelixir.tech, click Subscribe → enter email.
- RSS / Atom —
https://status.quantumelixir.tech/feed.rss - Webhook — for ops automation, register a webhook URL at status.quantumelixir.tech/webhooks. Incidents POST as
{ type: "incident", state: "investigating" | "identified" | "monitoring" | "resolved", services: [...] }.
We do not spam — the status page only emits during real incidents, scheduled maintenance, or follow-up postmortems.
Maintenance windows
Planned maintenance:
- Indonesia low-traffic window: Sunday 02:00–06:00 WIB
- Notice: Minimum 72 hours via status page subscription
- Sandbox: Same window but more permissive — sandbox may go down for up to 30 min ad-hoc with 30-min notice
Production maintenance is always zero-downtime if at all possible. Most ship behind a feature flag, not a maintenance window.
Past incidents
Browse the full history at status.quantumelixir.tech/history (opens in a new tab). Each resolved incident has a post-mortem if customer-facing impact exceeded 1 hour.
Where to report issues
- You think it's an incident: check status page first. If status is green, email developers@quantumelixir.tech with your
x-quantum-request-idand we'll triage within one business hour. - You're sure it's an incident affecting many users: check status page, then email incident@quantumelixir.tech — that escalates to oncall.